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FAQ

LOCATION:

3 Front Street,

Salmon Falls LOWER Mill

Suite 214

Rollinsford, NH  03860

 

 

Patterns with an * denote an antique adaptation or information about source of pattern when known.

All patterns are hand drawn with a 3 ½” – 4” border beyond the pattern.

Patterns are drawn with details seen in the ORIGINAL pattern view.

We are happy to work with you if you need changes in size or content.

ALL kits that are ordered are as close to the colors in the original as possible.  

 

 

How do I place an order? 

Thanks to our one page checkout it’s easy.  Once you’re done shopping, go to checkout.  Once you’ve filled out your billing/shipping information choose you’re your payment method.  You may choose credit card/PayPal, gift certificate, or Phone ordering.  *please note:  You must hit submit before calling us so we can process your order. 

 

What are my payment options?

Credit card/PayPal
Gift certificate
Check 

 

Can I use PayPal if I don’t have a PayPal account?

Yes.  If you don’t have a PayPal account, once directed to the PayPal site, you may choose “pay with credit card”.

 

 What are my shipping options and rates?

All orders are shipped USPS.  The rate is calculated based on the shipping address.  

 

Why does the hooked rug look different from the drawn pattern? 

All patterns are hand drawn with details seen in the ORIGINAL pattern view.  Any differences in the hooked rug displayed are due to creative license… i.e.  They made it their own!! 

 

Do you have any finished rugs for sale?

Coming soon – Our gallery of hooked rugs for sale! 

 

What material is my pattern drawn on?

All patterns are hand drawn on high quality primitive linen, unless otherwise stated.

 

Do you offer any classes?

Yes we offer many classes.  To see a list of our upcoming classes and events, please check out our Classes and Events page.

 

When will my order ship?

All orders are shipped within 7-10 business days. 

 

Can I purchase a gift certificate?

Yes gift certificates can be purchased online for use online.

 

Do you ship internationally?

We ship to the US and Canada.

 

How can I get your newsletter?

You can sign up for our newsletter right off of the Wool & Goods homepage by joining our email list.  Don’t forget to friend us on Facebook too!

 

May I get a volume discount?

For wholesale inquires please call (603) 834-6583. 

 

Is there a sales tax on my order?

No.  We are in Tax free New Hampshire!

 

What should I do if I have a problem with my order?

Please call the shop at (603) 834-6583.